Support.
At NutriSyntax (by DarkEverest), we want to ensure you have the best experience tracking your nutrition and health goals.
If you are experiencing any issues with the app, have questions about your meal analyses, or want to report a bug, we are here to help!
How to Reach Us
Email Support:
Please email us at contact@darkeverest.ai
*We aim to respond to all inquiries within 24-48 business hours.*
When emailing us, please include:
- Device Model (e.g., iPhone 15 Pro)
- OS Version (e.g., iOS 17.5)
- A brief description of the issue: (If an analysis failed, please let us know what meal you were trying to log!)
- Screenshots if applicable.
Frequently Asked Questions (FAQ)
Q:Why are my calories sometimes an estimate?
NutriSyntax uses AI to reverse-engineer meal descriptions into standard portion sizes. The more specific you are (e.g., "2 cups of white rice and 100g chicken breast" instead of "rice and chicken"), the more accurate it will be!
Q:Can I delete my data?
Yes, you can delete any individual meal by swiping left on it in the home screen, or request full account deletion by contacting us.
DarkEverest
Building the future of safe AI pipelines.